Privacy Statement

This page gives important information about how SaveWay Compounding Pharmacy, LLC collects and uses the personal information of our customers.

Overview of how we use your personal information

We have summarized below how SaveWay uses your personal information. This includes payment information and information relating to your health. Because we do not engage in electronic billing with government or private third-party payors, SaveWay’s use of your personal information is not subject to the Health Insurance Portability and Accountability Act (HIPAA). However, we take steps to protect and manage your personal information consistent with HIPAA principles and standards.

Personal Information you provide or which we collect What it’s used for and why we collect it

Your personal details
(such as your last name, first name, date of birth, gender, address, phone number, email address, the unique profile ID we create and associate with you).

Your health information
(such as your allergies, products already in use (OTC, supplements, nutritional health), medical conditions, current and prior medications, tests performed, family history, symptom checklist – this may be provided by you or your healthcare practitioner)

Your prescription details
(Date of order, date of prescription, issuing practitioner, expiry date, prescription and fill ID, order status, fill status medication and directions.)

Your payment details
(payment card type, card number, card expiration, card security number, purchase order number)

Information created as part of communications between us or during the provision of our services.
  • Creating an account with us.
  • Referring you to a healthcare practitioner.
  • Receiving and dispensing a prescription, including fulfilling our legal and professional obligations when filling the prescription.
  • Receiving payment from you.
  • Responding to your inquiries; protecting our legal rights; administration, quality, and training; and system and product development.

What we use your personal information for

Creating an account with us
When you buy products from us, or complete one of our health forms, we use your personal details to create a secure patient profile with SaveWay. This allows us to manage the dispensing of your prescriptions and your payments, as well as fulfil the legal and professional obligations we have as a dispensing pharmacy.

Referring you to a healthcare practitioner
If you complete one of our health forms online, or send us a health form by email, we will use your health information to make recommendations regarding your hormone therapy needs. We will make these recommendations verbally and refer you to a healthcare practitioner who can help (if you do not already have one). Sometimes, your healthcare practitioner will request we provide our recommendations to them in writing so they can make the best judgments in respect of your treatment.

Receiving and filling a prescription
SaveWay supplies prescription medicines. We must only supply these medicines against a valid prescription issued by a qualified healthcare practitioner. We must also ensure we fulfil our legal and professional obligations when dispensing a prescription (including making appropriate checks to ensure the prescription is valid, is addressed to the person receiving the medicines, ensuring there are no errors in the prescription, and the appropriate records are maintained in respect of the receipt of the prescription and the supply of the medicines). Your prescription details and your health information are used for these limited purposes. We also use this information to help manage your future requirements for the dispensing of prescriptions, including sending you refill reminders.

Receiving payment
We must collect your payment details and process the payment for your medication order prior to its preparation. We maintain your payment details with your account so we can charge or debit your card, as applicable, each time we dispense a prescription script. You may request to provide your payment information with each order as it is placed but this will delay the preparation of your medication until payment has been received.

Other uses of your personal information
Inquiries
You may make an inquiry about our services (for example, through our contact page). If you do, we use the information you give us to:

  • provide you with information about our services; and
  • respond to and manage your enquiries and requests.

Enforcing legal rights
We will use your personal information for the prosecution, enforcement or protection of our legal rights and obligations.

Administration, quality, and training
We will use your personal information to:

  • administer our business (including in accordance with legal or other obligations we must meet);
  • manage our relationship with you;
  • maintain quality standards;
  • design and deliver internal training.

System and product development
Your personal information is used to support the development and improvement of our business. This can include using your information for:

  • the purposes of surveys;
  • providing your personal information to third parties so they can provide services to us in respect of system and product development or improvement in accordance with our instructions.

Myonex Group
SaveWay is part of the Myonex Group of companies. For further information on how the Myonex Group uses personal information, go to: https://www.myonex.com/privacy-policy/

Who else gets your personal information?

SaveWay does not disclose your personal information for a business purpose except as set out in this Privacy Statement. Your personal information is never sold or otherwise shared to third parties.

To help us provide our solutions and services, the personal information described above is shared with our affiliates in the Myonex Group (as described below). It may also be disclosed to third parties who provide services to us, including:

  • information technology and information services providers;
  • other third-party service providers;
  • professional and other third-party advisers.

These third parties can only use the personal information to provide their services to us or to support our delivery of our services to you. They must follow our instructions and they are not permitted to sell or share your personal information.

To the extent instructed by you or otherwise permitted or required by law, we may disclose to one of your family members, to a relative, to a close friend, or to any other person identified by you, personal information that is directly relevant to the person’s involvement with your care or payment related to your care.

Your personal information is not disclosed to anyone else.

In certain circumstances, we may be obliged to disclose your personal information to a public authority in response to a lawful request or to respond to legal process. We will only make such disclosure to extent such request is lawful.

How long do we keep your personal information?

We will only keep your personal information for as long as we are legally required by state and federal laws and/or regulations, or if longer, for the period the personal information is needed for the purposes we have collected it.

Lawful use of your personal information

We only use your personal information if lawfully we can do so. In some cases, we may ask for your consent to use your personal information.

Your rights

SaveWay Compounding Pharmacy, LLC
You can contact SaveWay in respect of the use of your personal information:

SaveWay Compounding Pharmacy, LLC, 31 Albe Drive, Newark, DE 19702

You can also contact us by email: hello@savewaypharmacy.com

Accessing, deleting, rectifying and moving your personal information
Depending on the state laws that apply, you may also have the right to:

  • access your personal information and have disclosed to you what personal information we have collected, used, shared or sold about you, and for what purposes;
  • require us to delete your personal information;
  • opt-out of the sale of your personal information;
  • rectify any personal information we hold that is incorrect.

Where applicable, if you want to exercise these rights, please let us know by contacting us at hello@savewaypharmacy.com.

This statement was published on December 23, 2024. If you wish to see prior versions of this statement, please contact us.